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Shipping Costs + Lead times
There is no delivery charge on every order we ship within the continental U.S. , to Canada and to any other country in the world. For a limited time only!
For lead time inquiries please contact our customer service at 1-866-477-1345 or e-mail us to customerservice@european-lighting.com.
European-Lighting.com makes every effort to provide reliable information; however, we do not guarantee the accuracy, completeness or reliability of information appearing on the website. The website may contain errors and omissions relating to product description, pricing and availability. We reserve the right to correct or update errors or omissions and to change information at our discretion without prior notice. We also reserve the right to cancel an order for a product in the event of an error or omission in the description of such product, including incorrect pricing information, whether due to a typographical error, an error in information received from our suppliers, or otherwise.
Damaged Merchandise
Inspect your merchandise immediately upon receipt. If the merchandise was damaged during shipping, please file a claim with the carrier immediately. Damaged parts from special discounted items will be replaced and cannot be returned for a refund.
General Returns
Merchandise purchased from European-Lighting.com may be returned for a refund, excluding shipping and handling charges, within 5 days of receipt of the goods. You must contact European-Lighting.com to inform them that you would like to return an item. Failure to do so will result in forfeiture of your right to take advantage of our return policy. Returned merchandise must be in original condition. A 20% restocking fee will be applied to returned merchandise. Special Orders - (Made to Order or Custom Orders) are not covered under the return policy. Returns of special discounted items are not accepted
Damaged Merchandise
Inspect your merchandise immediately upon receipt. If the merchandise was damaged during shipping, please file a claim with the carrier immediately.
General Returns
Merchandise purchased from European-Lighting.com may be returned for a refund, excluding shipping and handling charges, within 5 days of receipt of the goods. You must contact European-Lighting.com to inform them that you would like to return an item. Failure to do so will result in forfeiture of your right to take advantage of our return policy. Returned merchandise must be in original condition. A 20% restocking fee will be applied to returned merchandise. Special discounted orders cannot be returned. Damaged parts from special discounted items will be replaced and cannot be returned for a refund.
Special Orders - (Made to Order or Custom Orders) are not covered under the return policy.
Payment Options
We accept Visa, American Express, Discover and Mastercard through our online store. Please contact us if you wish to pay offline via wire transfer or other means.
Orders will be billed in full at time of order.
Sales Tax
Applicable sales tax will be added to your order for shipments to residents in the State of Florida.
Security & Privacy
Euro Lights & Electric Group Inc. takes strong precautions to protect your information both online and offline. We use a variety of technical solutions to make shopping safe at our web sites. Your information is encryted and is protected by industry-standard Secure Sockets Layer (SSL) software. While we use SSL encryption to protect sensitive information online, we also protect your information offline.
Your privacy is extremely important to us. European-lighting.com respects your privacy; we assure you that we will maintain and use all information responsibly. All the information that you provide us with, such as your sign in information, is maintained in private files on our secure Web server and our internal system. European-lighting.com will not sell or release your email address or any other information to any other parties.
Cancellations
Please contact customer service for cancellations. Cancellations will be subject to a penalty charge of 20%. Cancellations must be made within 24 hours of placement of order.
Pricing Errors
Due to human error, our site may list an occasional incorrect price. While we make every effort to ensure these mistakes do not happen, European-lighting.com cannot honor incorrect prices. In the event an error is found, we will inform the customer before the order is placed. At that time the customer will have the option to place the order with the correct pricing, or to cancel their order completely.
Shipment
Your order will be delivered through our warehouse in Florida except lighting fixtures we don not have in stock. These will be delivered through our European warehouse. Please contact our customer service for in stock items.
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